1. Who We Are
The website address is: https://signatureglasssolution.com. This website is owned and operated by Signature Glass Solution. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We collect information that you voluntarily provide to us when you express an interest in obtaining information about our services or requesting a quote.
Personal Information: When you fill out a contact form or request an estimate, we may collect:
- Full Name
- Email Address
- Phone Number
- Service address or project location
- Details regarding your project or inquiry
Automatically Collected Data: When you visit the site, we automatically collect certain information about your device and interaction with our website. This includes your IP address, browser type, operating system, referring URLs, and pages viewed. This information is primarily used to maintain the security and operation of our site, and for internal analytics.
3. How We Use Your Information
We use the information we collect or receive for the following business purposes:
- To provide services and estimates: To contact you regarding your project, schedule appointments, and provide accurate quotes.
- To manage customer relationships: To store your contact details in our customer relationship management (CRM) systems and internal operations dashboards for project tracking and customer service.
- To improve our website: To understand how visitors interact with our site so we can improve user experience and functionality.
- For marketing and communication: To send you relevant information about our services, promotions, or updates (you may opt out of these communications at any time).
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
- Analytics: We use third-party tools (such as Google Analytics) to measure website traffic and user behavior.
- Marketing Pixels: We may use tracking pixels (such as the Meta/Facebook Pixel) to measure the effectiveness of our advertising campaigns and to deliver targeted advertisements to you on other platforms.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
5. Who We Share Your Data With
We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted third-party service providers who assist us in operating our business, such as:
- Business Operations: CRM platforms, internal dashboards, and project management tools used to track leads and service requests.
- Website Hosting & Marketing: Our website hosting providers, email marketing platforms, and digital advertising partners.
These third parties are authorized to use your personal information only as necessary to provide these services to us.
6. Embedded Content From Other Websites
Articles or pages on this site may include embedded content (e.g., videos, maps, images). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
7. How Long We Retain Your Data
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. Client and project data is retained in our CRM for ongoing customer service, administrative, legal, and accounting purposes.
8. What Rights You Have Over Your Data
If you have submitted your information through our website, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
9. Contact Us
If you have questions or comments about this Privacy Policy or how we handle your data, please contact us at:
Signature Glass Solution
Email: Contact@signatureglasssolution.com